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Sunday, February 16, 2025
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Let Shreve Memorial Library help with your technology woes


It seems like we use technology in some way to help us with almost any task or chore we may have. Technology makes things easier, more convenient, and more efficient… when it works. We all know that feeling of dread when our computers freeze, our smart phones are not so smart, or the car engine light comes on. It is not fun, and, unfortunately, the library is not immune to technology hiccups.

Just this week, Shreve Memorial Library updated the authentication method for one of our most popular digital services – Overdrive and Libby. While this update provides a more secure connection to the service and does a better job of protecting user data, it was not without a technological hiccup or two. Most notably, the update requires all users to verify their library PIN numbers to gain access to both Overdrive and Libby, and that is where the fun began. Many users could not remember their PIN numbers, their PIN numbers could not be validated, or they found that their library privileges had expired. While a minor, yet frustrating, inconvenience, the update affected a large number of patrons’ ability to access the online collections through Libby and Overdrive. Luckily, Shreve Memorial Library staff members worked diligently to respond to help requests, retrieve and validate library PIN numbers, and get the patrons back online as quickly as possible.



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